*Damage resulting from neglect, misuse, and failure to follow manufacturers' instructions or normal wear and tear (tires, fabric/upholstery, bearings, ABS plastic shrouds, footrests, fuses, bulbs, bumpers, aesthetics, etc.) are excluded from coverage. No out-of-pocket expense for repairs or replacements unless you need to ship the product to us, which will be at your expense.įor complete details, please see our Peace of Mind Protection Plan Description. Professional troubleshooting and service by trained professionals with years of product experience A single phone number for troubleshooting, replacement parts or repairs available Monday through Friday from 8:30 a.m.These solutions may include, but are not limited to, shipment of an easy-to-install replacement part, service by an authorized service technician or service at our facility. If the problem cannot be solved over the phone, the service technician will explain the quickest, most efficient solution for getting the product running again. Often, our trained technical service representatives can diagnose the problem over the phone. When speaking to the service technician, they will evaluate the situation with the product and take necessary steps to remedy the problem. Under the Plan, Drive will repair, service or replace product - or product components - due to mechanical and electrical breakdowns or defects in material and workmanship, effective for up to 14 months from date of purchase.* This Plan does not replace the Warranty that was delivered in conjunction with the purchase of a Covered Product (as defined below) - it supplements it.

Wheelchair serial number lookup